DELIVERY

 √ eonHEY! ship worldwide with EMS and all shipping costs are calculated based on shipping rates. 

 √ we will be shipped within 3-14 business days. It may take an additional period depending on the region and the courier situation. (not including weekends or holidays)

 √ Shipping costs vary depending on the package weight and destination. 

√ To make additional purchases, you must place a new orders must be placed. Unfortunately, orders cannot be combined.

CUSTOMS & DUTIES

 √ Prices listed on the global website do not include taxes, duties and fees.

√ International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.

please be advised that these charges are levied by the destination country and we do not have control over them.

EXCHANGE & RETURN

√ If you would like to request an exchange or refund, please use the Q&A board on the website. If you didn’t make an account with us, simply email eonhey0304@gmail.com

[Email Form]

-name and order number.

-the reason of an exchange or refund.

-Attach a photo if the product is defective.

[Refund Address]

3-7, Geumgwan-daero 1190beon-gil,

 Gimhae-si, Gyeongsangnam-do,

 Republic of Korea 

Tel 82-0506-488-7498 

RETURN 

√  You must request an exchange or return within 7 days of receiving items.

√ All items must be returned in perfect condition, unused, and with the original packaging.

√ It takes 3-5 business days to issue a refund for a returned or cancelled order.

√  please do not ship your return back without a return authorization.

It will not be processed.

√ Jewelry products cannot be exchanged/returned because it is difficult to know the traces of wearing them.

√  Size measurement may have an error of about 1-2cm depending on the measurement location and person.

and Colors may vary depending on the monitor specifications, so this part cannot be exchanged or returned.